privacy provisions

protection of personal information

    OneWaternaturally is committed to providing you with the highest levels of customer service. This includes protecting your privacy. This privacy policy is intended to follow the guidelines of The Australian Commonwealth Privacy Act 1988 concerning the protection of your personal information. Retention of personal or confidential information obtained or sourced is an important function of our operation. If you choose not to provide personal information, we may not be able to provide you with the services you require.

personal information

      • OneWaternaturally may hold personal information including but not limited to your name, date of birth, current address, telephone/mobile phone numbers, email address, licence particulars, occupation and any references etc. that you have given to us.

    OneWaternaturally collects personal information in a number of ways including directly from you when you provide information in person, by phone or in documents such as applications, e-mail, warranty cards, retail training, from third parties in related industries, from promotional activities and customer service.

    Your personal information may be used for the purposes of direct mail, email broadcasting, research, market development and informing you of our new products and services on the market. Occassionally we may ask you to participate in research to promote and market our products which we consider may be of interest to you.

    For the purposes set out above we may share your personal information you provide to us with organisations to process and facilitate your inquiries, requests and follow-up. These organisations may include outsourced service providers who facilitate the services we provide to you including credit and finance, supply and logistics, information technology, marketing and market research. Our management will consider your request for particular privacy however information necessary to process your inquiry or order will need to be supplied.

    OneWaternaturally takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. The accuracy of that information depends to a large extent on the information you provide and it is recommend that you advise us if there are any errors in your personal details and keep us up-to-date with changes to personal information such as your name and contact particulars. If you have a concern regarding your privacy you can request an appointment to discuss the handling of such concern.